Privacy Policy

We collect only what is necessary to provide you with quality faith-based counselling. This includes:

• Personal information — name, email address, phone number
• Session information — goals, concerns, and notes shared during counselling
• Payment information — processed securely via third-party gateways; we do not store card details
• Technical data — IP address, browser type, and pages visited (via cookies)

We use your information solely to:

• Provide and improve our counselling services
• Schedule and manage your appointments
• Send service-related communications (reminders, confirmations)
• Comply with legal obligations where required

We will never sell or rent your personal data to third parties.

Everything shared in a counselling session is treated as a sacred trust (Amanah). Our counsellors are bound by strict professional and Islamic ethical standards. Session content is never disclosed without your explicit written consent, except in the limited circumstances described in our Terms of Service.

We do not sell your data. We may share limited information with:

• Service providers — email, scheduling, and payment processors who are contractually bound to protect your data
• Legal authorities — only when required by law or to prevent serious harm

Your data is stored on secure servers in India. We use industry-standard encryption and access controls. Only authorised personnel with a legitimate need can access your information.

We retain your data only for as long as necessary to provide services and meet legal obligations. You may request deletion at any time.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us at shifacare.info@gmail.com.

We use essential cookies to keep the site functional (e.g. session management). We also use anonymous analytics cookies to understand how visitors use the site so we can improve it. We do not use advertising or tracking cookies.

You can disable cookies in your browser settings, though some features may not function correctly.

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided us with personal information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes acceptance.