Terms of Service

By accessing or using ShifaCare's website, mobile application, or any of our counselling services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must not use our Services. We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance of the revised Terms.

ShifaCare provides faith-based mental health counselling, Islamic spiritual guidance, and wellness coaching. Our services include:

• One-on-one counselling sessions (online and in-person)
• Group therapy and support circles
• Faith-based coaching and spiritual mentorship
• Educational resources and wellness workshops

Our services are for general wellness and spiritual guidance and do not substitute for emergency psychiatric or medical care.

To use ShifaCare's Services you must:

• Be at least 18 years of age, or have parental/guardian consent if under 18
• Provide accurate and truthful registration information
• Agree to these Terms and our Privacy Policy

You agree to interact with respect, honesty, and good faith. You must not:

• Harass, abuse, or threaten any counsellor or staff member
• Record sessions without explicit written consent
• Use the Services for any unlawful purpose
• Misrepresent yourself or your credentials

We treat all information shared in sessions as a sacred trust (Amanah). Disclosures are only made where:

• There is imminent risk of harm to yourself or others
• Disclosure is required by law or court order
• You have given explicit written consent

Payments are non-refundable except where a session is cancelled by ShifaCare with less than 24 hours notice, in which case a full credit or reschedule will be offered.

Services are provided "as is." If you are experiencing a mental health crisis, please contact a licensed medical professional or emergency services immediately.

To the fullest extent permitted by law, ShifaCare and its counsellors shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

Our total aggregate liability shall not exceed the amount you paid to us in the three (3) months preceding any claim.

Either party may end the counselling relationship at any time. ShifaCare may suspend or terminate your access without notice if you violate these Terms, engage in abusive behaviour, or provide false information that compromises care quality.

These Terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts of Indore, Madhya Pradesh. We encourage resolution through respectful dialogue and, where appropriate, Islamic arbitration (Tahkim) before formal proceedings.